Complaints Manager

Job Category:
Personal Care / Cosmetics / Toiletries / Household Products, Pharmaceuticals / Biotechnology / Forensics / Medical Devices
Job Type:
South East
South East England
Salary Description:
Attractive (depending on skills and experience)
SCI Recruitment for Scientists
Job Ref:

Complaints Manager (Pharmaceuticals / Medical Devices)

Ref: 19811

Role : Permanent

Location : South East England

Salary : Attractive (depending on skills and experience)

Our client develops and manufactures a range of Medical Device / Pharmaceutical products. They are actively looking for a Complaints Manager

Duties for this position will include :-

- Managing a 3rd party outsourced complaints call centre

- Understanding European regulations relating to the design, manufacture and distribution of Pharmaceuticals / Medical Devices products

- Leading on site investigations relating to customer complaints

- Overseeing 'observed' performance of products, managing issues effectively

- Managing all adverse event complaints received

- Monitoring complaint trends, implementing correction of quality & regulatory problems to mitigate re-occurrence

- Driving Root cause analysis

- Data trending and data analysis / monitoring quality investigations / CAPAs

- Working with the on site QA Manager

- Participating in QA Audits (GMP, ISO 9001, ISO 22716, ISO 13485)

Applications are invited from candidates with BSc in a scientific subject (or related subject) together with previous GMP based Quality Systems skills and experience

This is a permanent position, offering an attractive salary - depending on skills and experience

For further jobs in science please visit:

Contact Details:
SCI Recruitment for Scientists
Tel: 01606 818290
Contact: Martin Cove

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